Refund policy

Refund Policy

At Pretty Charmed, we strive to ensure that all our products meet the highest standards of quality and satisfaction. Due to the nature of our products, we maintain a strict no-refund policy unless the item is faulty upon arrival.

Faulty Items

If your item arrives damaged or defective, you must notify us within 14 days of purchase to be eligible for a refund or replacement. Please contact our customer service team at [contact information] with:

• A clear description of the issue

• Photographic evidence of the fault

• Proof of purchase

Upon verification of the fault, we will arrange a refund or replacement at our discretion.

Refund Conditions

• The item must be unused and in its original packaging.

• Refund requests made after 14 days of purchase will not be accepted.

Exclusions

• No refunds for change of mind or dissatisfaction if the product is not faulty.

• Any items that show signs of use, tampering, or alteration are not eligible for a refund.

We appreciate your understanding and support. Should you have any questions, please reach out to us at [contact information].

Thank you for choosing Pretty Charmed!